The upper basket kept dropping off its runners mid cycle. He fitted new runner clips, then found the adjuster on one side had been set a notch out since installation and levelled the basket against the rails.
Constance R.2026-02-17
Pricing
What a repair costs
One fee to find out what is wrong, then a written number before anything else happens.
The diagnostic
$80, flat
- Diagnostic visit
- $80
- Credited toward the repair
- Yes
- Travel inside 40 miles
- Included
- Written estimate
- Included
The fee is the same whether the fault takes ten minutes to find or ninety. It buys the visit and the diagnosis, not a guess from the doorway. When you approve the repair, the whole fee comes off the invoice.
What it costs
What does a Viking repair cost in Ponte Vedra Beach?
Flat $80 diagnostic covering the visit and the full diagnostic sequence, credited toward the repair once you approve the work. After that the work falls into bands, and this is the whole book we quote from — parts and labour together, before tax. Nothing above $80 is charged until you have the written figure in your hand and have said yes to it.
| The work | Typical total |
|---|---|
| Diagnostic visit, credited toward the repair | $80 |
| Igniter or burner assembly | $200–$530 |
| Oven thermostat or heating element | $190–$550 |
| Control board or touch panel | $410–$1,000 |
| Refrigeration fan or defrost system | $250–$630 |
| Dishwasher pump or control | $240–$720 |
| Compressor or sealed-system repair | $890–$2,470 |
The spread inside a band is mostly the part, not the hour: the same fault on two machines can want a sensor or a whole assembly. Where a repair would land above $2,470 we say so before ordering anything, and we say it beside what a replacement would cost rather than leaving you to look it up. The full table and what the fee buys, and where a repair stops being worth doing.
When is a repair no longer worth it?
A comparable Viking range, built-in refrigerator or dishwasher, appliance only — before delivery, installation or cabinetry. National appliance pricing, not Florida labour. A repair that clears the top band is worth weighing against these, and the weighing is easier with both numbers written down.
| Instead of repairing | New, appliance only |
|---|---|
| Professional range, the usual repair-or-replace comparison | $6,500–$14,500 |
| Built-in refrigerator or column | $9,500–$17,500 |
| Built-in dishwasher | $1,600–$3,200 |
Scope
What the visit includes
- Electrical and gas testing with a meter, on the appliance, in your kitchen.
- Pulling a built-in forward where the fault needs rear access.
- A door, hinge and seal check on anything with a heated cavity.
- Reading the model and serial plate so the parts quoted are the right ones.
- A written estimate covering parts, labour and lead time.
What it does not include
- Parts. Those are quoted separately, and never ordered before you agree.
- Gas line, ducting or electrical work behind the wall — that is a licensed trade of its own.
- Moving cabinetry or stone. If a panel has to come off, we say so first.
Estimates
Why nothing starts without a number
You get a written estimate before any part is ordered or any labour begins.
An estimate on a Viking repair has three lines that matter: the part, the labour, and how long the part takes to arrive. The third one is the one people are not told often enough, so we put it in writing with the other two.
If the honest answer is that the repair is not worth it, we will say that too, and you will still have a written diagnosis you can act on. Repair or replace sets out that comparison in full: the bands on one side, what the machine costs new on the other, and where half of it falls.
After the repair
Warranty
90 days on our labour, 365 days on the parts we supply. Genuine OEM parts.
The full warranty terms set out what is covered, what is not, and how to make a claim.
Questions
On money
- What does the diagnostic visit cost?
- A flat $80, credited toward the repair when you approve the work. You get a written estimate before any part is ordered and before any labour begins, so there is no open-ended bill.
- What is covered after the repair?
- Ninety days on our labour and three hundred and sixty-five days on the parts we supply. We fit genuine OEM parts.
- Is it worth repairing, or should I just replace it?
- That is a subtraction rather than an opinion. The diagnosis names the fault, the fault sits in one of our bands, and the band goes beside what a comparable machine costs new. Our repair-or-replace page does that arithmetic in full, family by family. Where a machine is genuinely finished, you hear it on the visit.
- Do you charge by the hour?
- No. There is one flat diagnostic fee for the visit and the whole diagnostic sequence, credited toward the repair when you approve it, and then a single written figure covering parts and labour together. A fault that takes ninety minutes to find costs no more than one that takes ten.
- Do you fit genuine parts?
- Yes, genuine OEM parts and nothing else. The lead time on a part is quoted in writing alongside the price, because on built-in appliances it is usually the part that decides the schedule rather than the labour.
- Which repair is the most expensive one you quote?
- Sealed-system work on refrigeration - the compressor and the circuit it sits in. It is the top band on our table, and nothing on the cooking or dishwashing side comes near it. The diagnostic exists to tell that fault apart from the cheaper ones that present exactly like it at the door.
Book a diagnostic visit
$80 flat diagnostic fee, credited toward the repair when you approve the work.
90 days on our labour, 365 days on the parts we supply. Genuine OEM parts.
Owner feedback
What the invoice looked like afterwards
4.2 out of 5 from 80 customer reviews. Each one below is a single visit, written by the person who paid for it. Read all 80.