The cooling is right now, and the call on a failed fan motor was correct. The three stars are for a scratch left along the cabinet frame during the swap, which was acknowledged but never actually put right.
Marisol U.2026-06-08
Contact
Book a visit
Call during working hours, or book online at any hour. Have the model number to hand if you can find it — it is on a plate inside the door or behind the kick panel.
Reach us
Phone
We cover Ponte Vedra Beach and St. Johns County, roughly 40 miles out.
Online
Two ways in: the telephone during working hours, or the booking page, which is our scheduling system on a separate site and opens in a new tab. There is no form on this site and no published mailbox.
Hours
When we work
| Monday – Friday | 8:00am – 6:00pm |
|---|---|
| Saturday | 9:00am – 4:00pm |
| Sunday | Closed |
Scheduled appointments only. We do not run overnight or holiday call-outs.
Before you call
Four things that shorten the visit
- The model number from the rating plate.
- What the appliance does, in order, from the moment you switch it on.
- Whether the fault is constant or comes and goes.
- Whether anything has been replaced on it before, and when.
$80 flat diagnostic fee, credited toward the repair when you approve the work. You get a written estimate before any part is ordered or any labour begins. 90 days on our labour, 365 days on the parts we supply.
Questions
Before you pick up the phone
- Are you affiliated with Viking?
- No. Harbour Row Service is an independent shop. We repair Viking appliances and we say so plainly, which is not the same thing as being appointed by the manufacturer. The full affiliation notice sits at the foot of every page.
- Which Viking is this?
- The appliance manufacturer. Viking builds kitchen equipment - ranges and rangetops, wall ovens, built-in refrigeration and wine storage, dishwashers, extraction hoods and outdoor grills - and that is the machinery we repair. There is also a small place called Viking in Indian River County, a couple of hundred miles down the coast. We have no connection to it and we do not work there. Our ground is Ponte Vedra Beach and St. Johns County.
- How far do you travel?
- We work Ponte Vedra Beach and the rest of St. Johns County, roughly forty miles out. Travel inside that radius is included in the diagnostic fee. If you are outside it, ask, and we will give you a straight answer about whether we can help rather than a maybe.
- Do you offer emergency or overnight call-outs?
- No. We work scheduled appointments Monday to Friday, 8am to 6pm, and Saturday 9am to 4pm. Booking a defined window means the technician arrives with the right parts on the van instead of arriving fast and empty-handed.
- Where do I find the model number?
- On the rating plate. On a range it is usually under the cooktop lip or behind the kick panel; on a built-in refrigerator it is normally on an interior wall near the top; on a dishwasher it is commonly on the edge of the door. A photograph of the plate is more useful to us than a typed number.
Owner feedback
Owners who booked the same way
4.2 out of 5 from 80 customer reviews. Each one below is a single visit, written by the person who paid for it. Read all 80.